What must a licensee do when they have a complaint against them?

A licensee must respond to a complaint formally to ensure a proper resolution and maintain professional integrity. By addressing the complaint, the licensee demonstrates their commitment to transparency and accountability in their professional conduct. A formal response allows the licensee to present their side of the story, gather relevant information, and potentially resolve the issue amicably. It is critical for the integrity of the licensing process and the protection of consumer interests that complaints are taken seriously and handled appropriately.

Ignoring the complaint can lead to further complications, including potential disciplinary actions, while contacting the manufacturer or consulting with a lawyer may be appropriate in specific situations but does not fulfill the immediate need to address the complaint directly. Responding formally establishes a necessary dialogue and can help clarify misunderstandings, ultimately supporting the ethical standards of the profession.